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Welcome to our FAQ page! Here, you can find answers to frequently asked questions about our website and services. We aim to provide clear information about our business and operations through this page, helping you better understand and utilize our website.

Question: How can I shop on the website?

Answer: Shopping on the website is easy! Simply browse the product pages, select the items you like, and add them to your cart. Once you’re done with your selection, click on the cart icon to proceed to the checkout page. Fill in the necessary payment and shipping information, review your order, and complete the payment to finalize your purchase.

Question: How can I find specific products or categories?

Answer: You can browse different product categories using the navigation bar on the website. Additionally, we provide a search function where you can enter keywords to quickly find the products or categories you’re looking for.

Question: Can I add or remove items in my shopping cart?

Answer: Yes, you can add or remove items in your shopping cart. On the cart page, you can increase or decrease the quantity of items or directly remove them. Make sure to click the “Update Cart” button after making any changes to save the updates.

Question: How can I check the status of my order?

Answer: You can check the status of your order on the “My Account” or “Order History” page. In these pages, you’ll find all your previous orders with detailed information such as order status, tracking numbers, and estimated delivery dates.

Question: Can I use a promo code or discount code?

Answer: Yes, if you have a promo code or discount code, you can enter it on the checkout page and click apply to enjoy the corresponding discount or offer. Please note that promo codes and discount codes may have certain validity periods and applicable conditions.

Question: Can I return or request a refund?

Answer: Yes, we provide a return and refund service. If you’re not satisfied with the purchased product or need to initiate a return, please refer to our return policy and follow the instructions for initiating a return. Once we receive and confirm the returned item, you’ll receive the corresponding refund.

Question: Can I save the contents of my shopping cart during the purchase process?

Answer: Yes, you can save the contents of your shopping cart during the purchase process. If you’re logged in to your account, the items in your cart will be automatically saved. Even if you close the webpage or come back later, your cart contents will be preserved.

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